Delete your account and data

You can delete your Orgo account at any time, along with everything you saved in it. There are two ways to do it: instantly yourself, or by requesting it from us if you can no longer sign in.

Orgo is operated by Mydroponics UG (haftungsbeschränkt), Am Amtsgraben 28, 12559 Berlin, Germany.

Option 1 — Delete it yourself (immediate)

This is the fastest route and takes effect straight away. You need to be signed in.

In the Orgo app

Open Profile, scroll to Delete account, and confirm.

On the web

Go to orgo.me/app/profile and use Delete account at the bottom of the page.

Deleting your account also cancels any active subscription. Cancelling a subscription on its own does not delete your account or your saves.

Option 2 — Request deletion from us

Use this if you cannot sign in — for example because you lost access to your device, forgot your password, or already uninstalled the app. We verify the request and then delete the account for you.

You can also email info@orgo.me instead — the form below just makes sure we get everything we need in one go.

Use the address you signed up with. We can only act on a request that comes from an address we can verify.

What gets deleted

Deleting your account permanently removes:

  • Your account and login credentials
  • Every saved item — links, images, videos, and files, including archived ones
  • The images, videos, and files you uploaded to our storage
  • AI-generated titles, summaries, tags, and categories for your saves
  • Your custom categories and lists
  • Your profile details and app settings, including recap preferences
  • Any share links you created

This is irreversible. We cannot restore an account or its contents after deletion, so export anything you want to keep first.

What we keep, and for how long

A small amount of data survives deletion, because the law requires it or because it can no longer be linked back to you:

  • Payment and invoice records — if you ever paid for Orgo, invoices and the related transaction records are kept for up to 10 years under German commercial and tax law (§ 257 HGB, § 147 AO). Card details are held by Stripe, never by us.
  • Consent records — your analytics consent decisions are kept for 36 months after deletion, so we can demonstrate compliance to a supervisory authority if asked.
  • Analytics data — Matomo usage data is pseudonymous and cannot be traced back to you after your account is gone. It is deleted automatically after 14 months.
  • Support correspondence — emails you sent us, including this deletion request, are kept for as long as needed to document that the request was handled.

How long it takes

Deletions you trigger yourself in the app or on the web happen immediately; backups holding residual copies are rotated out within 30 days.

Requests submitted through this page are handled within 30 days of us verifying them (Art. 12(3) GDPR), and usually much sooner. You get a confirmation email when it is done.

Your other rights

Deletion is one of several rights you have under the GDPR — you can also request access to your data, correction, or a copy in a machine-readable format. See the privacy policy for the full list, or contact us at info@orgo.me.